Volunteer Information

To be a point-of-contact for the residents in their allocated streets. Receiving phone calls or emails from these residents requesting support that they might need in a number of areas whilst isolating during this COVID-19 pandemic. If you are able to fulfil these support requests yourself, please do so but always remember that the safety, health and well being of you and the resident is paramount, therefore we ask that you follow all social distancing and decontamination guidelines set out within the following areas. If you are unable to fulfil a request or do not feel comfortable doing so, please pass this information to our central team via voicemail on 01271 316590 or by email on info@brauntoncommunity.org and we will follow this up. Braunton Community Network are not only here as a support mesh for all the residents of Braunton, Wrafton and Knowle but as resource for assistance to all the wonderful volunteers helping our village during these difficult times.

This was the first and most demanding challenge we at BCN came across. Our understanding of how this need is being met across the village is as follows:

Those residents that are isolating or shielding have the following options:

N.B. Volunteers are currently unable to collect Controlled Drug medication under any circumstances. There are conversations occurring at a strategic level to try and resolve this barrier to support.

The two main questions that need to be asked initially when receiving a request for food delivery support are: 1. Can the resident afford to pay for the food that they need? and 2. Do they have access to cash only or a bank card and account?

IMPORTANT NOTE: Cash should not be transferred between resident and volunteer if at all possible. Cash poses a significant risk both in terms of COVID-19 transmission as well as safeguarding vulnerable residents. In order to avoid cash transfer, BCN propose the following options should a resident need food delivery support:

Card/ Account

Cash Only

Emergency Help

Many people across the village are helping their friends, family and neighbours in all sorts of fantastic ways an in recruiting Street Coordinators, we hoped that many of them would be known by at least some of the residents living in your allocated streets, extending on the natural relationships already present. We know that many Street Coordinators are already keeping in contact with ‘their’ residents and we hope that this two way communication will continue. A quick call once a week to an isolated resident might just be the lifeline that they need to stay mentally okay. If Street Coordinators receive a call from a resident or during a conversation you identify that a person may need additional additional welfare, befriending or mental health support you have a couple of options:

BCN Check-In Calls

Livewell in Braunton

There are many ways that we might find we need a helping hand during this time, so BCN would like to help coordinate that assistance for you. We are currently looking for volunteers or professionals willing to volunteer a small amount of their time in the following areas of support:

Pet Care

Household Maintenance


Braunton Community Network are closely linked with One Northern Devon, North Devon Voluntary Services and North Devon District Council who have a wealth of information on their websites surrounding support and recruitment of volunteers. If you or someone you know would like to offer additional voluntary support in the wider area please register here: https://forms.gle/Z2d7h6NxH1jPKTfi8.

Current Social Distancing and Safety Guidance

Please follow the government guidance that can be found HERE.

North Devon Council are advising that wearing a mask may be beneficial in preventing the spread of COVID-19 to others but may not prevent you from catching the disease if you are wearing the mask. If you wear a mask and/ or gloves, please be mindful how you dispose of these after touching potentially contaminated surfaces.

We also ask that you keep up to date on the latest safety guidance so that if you have contact with a resident that does not have access to television or the internet you are able to provide them with up-to-date information.

If you have any further questions or worries surrounding social distancing or safety with your role as a volunteer, please do not hesitate to contact us at BCN and we will call you straight back.